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If your loved one has lost the capacity to make their own decisions, choosing to apply for financial deputyship with the Court of Protection can be confusing. Our fixed fee service for £950 + VAT, lets our solicitors take control of this process for you.

The Court of Protection Service includes:

  • Completing the application and supplemental forms regarding the

protected person and the proposed deputy

  • Lodging the application with the Court of Protection
  • Advising you and responding to the Court at each stage
  • Assistance with setting up a surety bond
  • Checking the Deputyship order and advising on any restrictions or conditions

The Court of Protection Service does not include:

  • Collecting in information regarding the protected person’s income and assets
  • Disbursements
  • The registration fee
  • The security bond premium
  • Medical fees for the assessment of capacity.
  • Administration of the Deputyship after the order has been made
  • Involvement in any dispute between the applicant and any third party
  • Home visits
  • Personal service of documents upon the protected person

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Deciding to set up a Lasting Power of Attorney (LPA) and potentially give someone else control over your finances or welfare in the future, is a big decision. It’s easy to see why it’s so important to get this right with the help of a specialist solicitor.

Our solicitors are professional, experienced and will provide you with the expert advice you need to ensure that you’re prepared for the future.

For £400 + VAT you can specify the type of LPA you need; whether that is health & welfare OR finance & property affairs or £600 + VAT for a couple (where the same attorneys are being appointed).

The Single Lasting Power of Attorney Service includes:

  • Advice in connection with disclosure of your will to your attorneys and preparing letter of authority if appropriate
  • Setting up one type of Lasting Power of Attorney (either welfare OR finance)
  • Guidance on who to appoint as attorneys and how many
  • Guidance in relation to replacement attorneys
  • Guidance on how to appoint attorneys
  • Guidance on how to sign the documents
  • Advice as to your attorneys’ duties
  • Completing the registration forms to the Office of the Public Guardian
  • Advising on eligibility for discounted court fees or exemption
  • Ensuring registration with the Office of the Public Guardian
  • Secure storage of your Lasting Power of Attorney

The Single Lasting Power of Attorney Service does not include:

  • Drafting Preferences and Instructions on the Lasting Power of Attorney
  • Dealing with capacity issues
  • Costs associated with obtaining attorney signatures on the documentation or re-issuing documents when incorrectly signed / witnessed
  • Office of the Public Guardian registration fees

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Deciding to set up a Lasting Power of Attorney (LPA) and potentially give someone else control over your finances or welfare in the future, is a big decision. It’s easy to see why it’s so important to get this right with the help of a specialist solicitor.

Our solicitors are professional, experienced and will provide you with the expert advice you need to rest assured that you’re prepared for the future.

For £600 + VAT our solicitors will help you set up Lasting Powers of Attorney covering both your health & welfare and finance & property affairs or £1,000 + VAT for a couple (where the same attorneys are being appointed).

The Lasting Power of Attorney Service includes:

  • Setting up both types of Lasting Powers of Attorney
  • Guidance on who to appoint as attorneys and how many
  • Guidance in relation to replacement attorneys
  • Guidance on how to appoint attorneys
  • Guidance on how to sign the documents
  • Advice as to your attorneys’ duties
  • Completing the registration forms to the Office of the Public Guardian
  • Advising on eligibility for discounted court fees or exemption
  • Ensuring registration with the Office of the Public Guardian
  • Secure storage of your Lasting Power of Attorney

The Lasting Power of Attorney Service does not include:

  • Drafting Preferences and Instructions on the Lasting Powers of Attorney
  • Dealing with capacity issues
  • Costs associated with obtaining attorney signatures on the documentation or re-issuing documents when incorrectly signed / witnessed
  • Office of the Public Guardian registration fees
  • Advice in connection with disclosure of your will to your attorneys

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Dealing with an estate can be complicated, especially at what is, often, a very challenging time; it can take months and making sure everything is done properly can involve a great deal of unwelcome stress.  Our solicitors can handle this for you with our fixed fee estate administration services.

Every estate is different, which is why we provide a range of services to make sure that you get the right amount of support at the right fixed price to meet your individual circumstances.

The Probate Grant Only Service is right for you if:

  • You only want us to obtain the Grant of Probate or Letters of Administration and you are happy to administer the estate yourself
  • The net estate is worth less than £325,000
  • There are no more than five beneficiaries, AND

The Probate Grant Only Service includes:

  • Consultation explaining the process involved
  • Where there is no Will, acting on behalf of the administrators of the estate
  • Where there is a Will, acting on behalf of the executors of the estate
  • Completion of the short Inheritance Tax form (IHT205)
  • Drafting the Oath in support of the application
  • Obtaining the Grant of Probate or Letters of Administration

The Probate Grant Only Service does not include:

  • Advice relating to the legal validity of the Will or the meaning of the Will
  • Advice relating to any further steps required to administer the estate
  • Undertaking searches to look for a Will
  • Identifying beneficiaries of the estate
  • Where the deceased was domiciled abroad or there are significant foreign assets
  • Where the short Inheritance Tax form is not appropriate and the long Inheritance Tax form is required
  • Transfer of Inheritance Tax nil rate band
  • Registration / notification of death
  • Dealing with any business owned by the deceased
  • Organising valuations of assets in the estate
  • Dealing with any property related matters (insurance, utilities, council tax
  • Placing statutory notices
  • Any property conveyance
  • Inheritance tax, income tax or capital gains tax issues
  • Payment of any legacies in the Will
  • Payment of debts and liabilities in the estate
  • Collecting assets and distributing them to beneficiaries
  • Preparing estate accounts
  • Any disbursements (Probate Registry fees, oath fees)
  • Conduct of the matter where a dispute between the parties arises

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Dealing with an estate can be complicated, especially at what is, often, a very challenging time; it can take months and making sure everything is done properly can involve a great deal of unwelcome stress.  Our solicitors can handle this for you with our fixed fee estate administration services.

Every estate is different, which is why we provide a range of services to make sure that you get the right amount of support at the right fixed price to meet your individual circumstances.

The Small Estates Service is right for you if:

  • You want us to deal with the entire estate administration
  • The net estate is worth less than £325,000
  • There are no more than five beneficiaries, AND
  • There are no more than 10 institutions / providers with whom the deceased held assets, who we need to deal with

The Small Estates Service includes:

  • Consultation explaining the process involved
  • Where there is no Will, acting on behalf of the administrators of the estate
  • Where there is a Will, acting on behalf of the executors of the estate
  • Collecting information on the value of the assets of the estate
  • Arranging payment of funeral costs
  • Dealing with property related matters (insurance, utilities, council tax)
  • Completion of the short Inheritance Tax form (IHT205)
  • Drafting the Oath in support of the application
  • Obtaining the Grant of Probate or Letters of Administration
  • Competing closure forms and collecting in the assets
  • Payment of known debts and liabilities in the estate
  • Reclaim of income tax (if the deceased was not a self-assessed tax payer)
  • Preparing the estate account
  • Payment of all legacies

The Small Estates Service does not include:

  • Advice relating to the legal validity of the Will or the meaning of the Will
  • Undertaking searches to look for a Will
  • Identifying beneficiaries of the estate
  • Where the deceased was domiciled abroad or there are significant foreign assets
  • Where the short Inheritance Tax form is not appropriate and the long Inheritance Tax form is required
  • Transfer of Inheritance Tax nil rate band
  • Registration / notification of death
  • Dealing with any business owned by the deceased
  • Placing statutory notices
  • Any property conveyance
  • Inheritance tax, income tax or capital gains tax issues
  • Any disbursements (Probate Registry fees, oath fees)
  • Any variations to the estate
  • Conduct of the matter where a dispute between the parties arises
  • Matters where we estimate it will take us more than 15 hours to complete the estate administration

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Dealing with an estate can be complicated, especially at what is, often, a very challenging time; it can take months and making sure everything is done properly can involve a great deal of unwelcome stress. 

Every estate is different, which is why we are unable to offer a fixed fee package for the complete administration of a taxable estate.  Please contact us and we will look at all the information and provide you with our best estimate as to the overall costs involved.

Not having a Will, or failing to have it written properly can cause unnecessary stress and upset for your loved ones.  You can safeguard against this by choosing our expert solicitors to prepare your Will.

Our Simple Will Service ensures that you have everything you need to be fully organised and prepared for the future.

If you have a spouse or partner, our fees for mirror Wills are just £200 + VAT for both.

The Simple Will Service includes:

  • Consultation with a solicitor in the office or by telephone
  • Provision for funeral wishes
  • Appointing executors and substitute executors
  • Appointing guardians for your children
  • Provision for up to five monetary gifts to beneficiaries
  • Provision for up to five personal items to beneficiaries
  • Advice relating to your intended beneficiaries
  • Preparation of draft Will
  • Further attendance for supervised signing of the Will in the office
  • Secure lifetime storage of your signed Will

Our Simple Will Service does not include:

  • Tax planning and pensions
  • Mortgages and life insurance
  • Disinheriting or leaving our family members
  • Provision for children from previous relationships / marriages
  • Assets abroad
  • Home visits to take instructions or for Will signing

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Not having a Will, or failing to have it written properly can cause unnecessary stress and upset for your loved ones.  You can safeguard against this by choosing our expert solicitors to prepare your Will.

Our Simple Will Service ensures that you have everything you need to be fully organised and prepared for the future.

If you have a spouse or partner, our fees for mirror Wills are just £250 + VAT for both.

The Simple Will Service includes:

  • Consultation with a solicitor in your home
  • Provision for funeral wishes
  • Appointing executors and substitute executors
  • Appointing guardians for your children
  • Provision for up to five monetary gifts to beneficiaries
  • Provision for up to five personal items to beneficiaries
  • Advice relating to your intended beneficiaries
  • Preparation of draft Will
  • Further attendance for supervised signing of the Will in your home
  • Secure lifetime storage of your signed Will

Our Simple Will Service does not include:

  • Tax planning and pensions
  • Mortgages and life insurance
  • Disinheriting or leaving our family members
  • Provision for children from previous relationships / marriages
  • Assets abroad

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Not having a Will, or failing to have it written properly can cause unnecessary stress and upset for your loved ones.  You can safeguard against this by choosing our expert solicitors to prepare your Will.

Our Enhanced Will Service ensures that you have everything you need to be fully organised and prepared for the future.

If you have a spouse or partner, our fees for mirror Wills are just £500 + VAT for both.

The Enhanced Will Service includes:

  • Consultation with a solicitor in the office or by telephone
  • Provision for funeral wishes
  • Appointing executors and substitute executors
  • Appointing guardians for your children
  • Life interest trusts or discretionary trusts
  • Letter of Wishes for your trustees if applicable
  • Checking the joint ownership of your home and advising if steps need to be taken to sever the tenancy
  • Dealing with the severance of the tenancy at HM Land Registry
  • Advice relating to inheritance tax
  • Advice relating to your intended beneficiaries
  • Preparation of draft Will
  • Further attendance for supervised signing of the Will in the office
  • Secure lifetime storage of your signed Will

Our Enhanced Will Service does not include:

  • Home visits to take instructions or for Will signing
  • Complex tax planning and pensions advice
  • Complex personal or financial circumstances
  • Disbursements for HM Land Registry document
  • Succession planning relating to any business
  • Complex trust structures
  • Multi-jurisdictional circumstances
  • Borderline capacity issues

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Not having a Will, or failing to have it written properly can cause unnecessary stress and upset for your loved ones.  You can safeguard against this by choosing our expert solicitors to prepare your Will.

Our Enhanced Will Service ensures that you have everything you need to be fully organised and prepared for the future.

If you have a spouse or partner, our fees for mirror Wills are just £600 + VAT for both.

The Enhanced Will Service includes:

  • Consultation with a solicitor in your home
  • Provision for funeral wishes
  • Appointing executors and substitute executors
  • Appointing guardians for your children
  • Life interest trusts or discretionary trusts
  • Letter of Wishes for your trustees if applicable
  • Checking the joint ownership of your home and advising if steps need to be taken to sever the tenancy
  • Dealing with the severance of the tenancy at HM Land Registry
  • Advice relating to inheritance tax
  • Advice relating to your intended beneficiaries
  • Preparation of draft Will
  • Further attendance for supervised signing of the Will in own home
  • Secure lifetime storage of your signed Will

Our Enhanced Will Service does not include:

  • Home visits to take instructions or for Will signing
  • Complex tax planning and pensions advice
  • Complex personal or financial circumstances
  • Disbursements for HM Land Registry document
  • Succession planning relating to any business
  • Complex trust structures
  • Multi-jurisdictional circumstances
  • Borderline capacity issues

The fixed fee applies to the service described.  We will confirm to you at the outset, or as soon as it becomes clear, if any additional work is needed outside the terms of the service.  If this is the case, we will let you know as soon as possible and agree with you how any additional work is to be charged.

Our fees cover all the work requires to complete the mortgaging of the property, including dealing with the Land Registry application and dealing with any indemnity policies which will be needed.

Conveyancer’s fees and disbursements for the mortgage of a house up to and including £100,000

  • Legal fee £350.00
  • VAT payable £70.00
  • HM Land Registry Registration Fee £20.00

Estimated total £440.00

Conveyancer’s fees and disbursements for the mortgage of a house up to and including £200,000

  • Legal fee £350.00
  • VAT payable £70.00
  • HM Land Registry Registration Fee £30.00

Estimated total £450.00

Conveyancer’s fees and disbursements for the mortgage of a house up to and including £500,000

  • Legal fee £350.00
  • VAT payable £70.00
  • HM Land Registry Registration Fee £40.00

Estimated total £460.00

Additional Disbursements

  • Land Registry Official copies and plans – £3 per document (we estimate £6 for a freehold property and £12 for a leasehold property)
  • Fee for redeeming an existing mortgage £30 per mortgage
  • Search indemnity insurance £10 -£50 depending on the property value – please note that we do not obtain searched for a mortgage/remortgage we simply obtain a search indemnity insurance

If the property is leasehold, it may be necessary to serve Notice of Charge on the collector of the ground rent.  In addition, if the property is subject to a service charge and a compliance certificate is required further fees will be payable.  Confirmation of these fees can only be provided once we have sight of specific documentation.

Disbursements are costs related to your matter that are payable to third parties, such as Land Registry fees. We handle the payment of the disbursements on your behalf to ensure a smoother process.

These fees vary from property to property and can on occasion be significantly more than the ranges given above. We can give you an accurate figure once we have sight of your specific documents.

Guidance

How long will my house mortgage take?

How long it will take to mortgage your property will depend on a number of factors. The average process takes between 8-12 weeks. It can be quicker or slower.

Stages of the process

The precise stages involved in the mortgage of a residential property vary according to the circumstances. However, below we have suggested some key stages that you may wish to include:

  • Take your instructions and give you initial advice
  • Obtaining search insurance
  • Advising you in respect of mortgage offer
  • Preparing report on title
  • Redeeming an existing mortgage (if applicable)
  • Registering your new mortgage at HM Land Registry

If you would like any further information, please do not hesitate to contact the office.

Our fees cover all of the work* required to complete the purchase of your new home, including dealing with registration at the Land Registry and dealing with the payment of Stamp Duty Land Tax (Stamp Duty) if the property is in England, or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales.

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £80,000

  • Legal fee £615.00
  • VAT payable £123.00
  • Search fees £200.00
  • HM Land Registry fee £20.00

Estimated total: £958.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £100,000

  • Legal fee £615.00
  • VAT payable £123.00
  • Search fees £200.00
  • HM Land Registry fee £40.00

Estimated total: £978.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £125,000

  • Legal fee £615.00
  • VAT payable £123.00
  • Search fees £200.00
  • HM Land Registry fee £95.00

Estimated total: £1033.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £150,000

  • Legal fee £640.00
  • VAT payable £128.00
  • Search fees £200.00
  • HM Land Registry fee £95.00

Estimated total: £1063.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £175,000

  • Legal fee £665.00
  • VAT payable £133.00
  • Search fees £200.00
  • HM Land Registry fee £95.00

Estimated total: £1093.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £200,000

  • Legal fee £690.00
  • VAT payable £138.00
  • Search fees £200.00
  • HM Land Registry fee £95.00

Estimated total: £1123.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £250,000

  • Legal fee £740.00
  • VAT payable £148.00
  • Search fees £200.00
  • HM Land Registry fee £135.00

Estimated total: £1223.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £300,000

  • Legal fee £790.00
  • VAT payable £158.00
  • Search fees £200.00
  • HM Land Registry fee £135.00

Estimated total: £1283.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £350,000

  • Legal fee £915.00
  • VAT payable £183.00
  • Search fees £200.00
  • HM Land Registry fee £135.00

Estimated total: £1433.00

Conveyancer’s fees and disbursements for purchases of houses for the price over £350,000 is available on request.

Additional Disbursements

  • Land Registry OS1 Search £3 – per title
  • Land Registry Bankruptcy £2 – per person

Disbursements are costs related to your matter that are payable to third parties, such as Land Registry fees. We handle the payment of the disbursements on your behalf to ensure a smoother process.

Stamp Duty or Land Tax

This depends on the purchase price of your property. You can calculate the amount you will need to pay by using HMRC’s website or if the property is located in Wales by using the Welsh Revenue Authority’s website here.

Anticipated Disbursements if the property is Leasehold

  • Notice of Transfer fee – This fee if chargeable is set out in the lease. Often the fee is between £20- £200.
  • Notice of Charge fee (if the property is to be mortgaged) – This fee is set out in the lease. Often the fee is between £20 – £200.
  • Deed of Covenant fee – This fee is provided by the management company for the property and can be difficult to estimate.
  • Certificate of Compliance fee – This fee is provided by the management company for the property and can be difficult to estimate.

These fees vary from property to property and can on occasion be significantly more than the ranges given above. We can give you an accurate figure once we have sight of your specific documents.

We would charge additional fees for the following:-

  • Purchase of a new build property – additional cost of £100 +VAT
  • Purchase using the Help to Buy Scheme – additional cost of £100 + VAT
  • Purchase of an apartment or flat – additional cost of £100 + VAT
  • Purchase using a Help to Buy ISA – additional cost of £50 + VAT

Guidance

How long will my house purchase take?

How long it will take from your offer being accepted until you can move in to your house will depend on a number of factors. The average process takes between 8-12 weeks.

It can be quicker or slower, depending on the parties in the chain. For example, if you are a first time buyer, purchasing a new build property with a mortgage in principle, it could take a shorter amount of time. However, if you are buying a leasehold property that requires an extension of the lease, this can take significantly longer amount of time. In such, a situation additional charges would apply.

Stages of the process

The precise stages involved in the purchase of a residential property vary according to the circumstances. However, below we have suggested some key stages that you may wish to include:

  • Take your instructions and give you initial advice
  • Check finances are in place to fund purchase and contact lender’s solicitors if needed
  • Receive and advise on contract documents
  • Carry out searches
  • Obtain further planning documentation if required
  • Make any necessary enquiries of seller’s solicitor
  • Give you advice on all documents and information received
  • Go through conditions of mortgage offer with you
  • Send final contract to you for signature
  • Agree completion date (date from which you own the property)
  • Exchange contracts and notify you that this has happened
  • Arrange for all monies needed to be received from lender and you
  • Complete purchase
  • Deal with payment of Stamp Duty/Land Tax
  • Deal with application for registration at Land Registry

If you would like any further information please do not hesitate to contact the office.

Our fees cover all of the work* required to complete the sale of your new home, including dealing with the preparation of draft Contracts and redeeming any mortgages/charges on the property.

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £125,000

  • Legal fee £550.00
  • VAT payable £110.00

Estimated total: £660.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £150,000

  • Legal fee £575.00
  • VAT payable £115.00

Estimated total: £690.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £175,000

  • Legal fee £600.00
  • VAT payable £120.00

Estimated total: £720.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £200,000

  • Legal fee £625.00
  • VAT payable £125.00

Estimated total: £750.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £250,000

  • Legal fee £675.00
  • VAT payable £135.00

Estimated total: £810.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £300,000

  • Legal fee £725.00
  • VAT payable £145.00

Estimated total: £870.00

Conveyancer’s fees and disbursements for purchases of houses for the price up to and including £350,000

  • Legal fee £850.00
  • VAT payable £170.00

Estimated total: £1020.00

Conveyancer’s fees and disbursements for purchases of houses for the price over £350,000 are available on request.

Additional Disbursements

Land Registry Official copies and plans – £3 per document (we estimate £6 for a freehold property and £12 for a leasehold property)

If the property is unregistered the following disbursements will be payable:-

Search of the Index Map – £5

Full Bankruptcy – £2 per name

Leasehold Management Packs are required for the sale of a property which is a flat or apartment.  This can be requested from the freeholder of the property and once we have established this fee we will let you know.  This fee is likely to be between £50 – £300.

Disbursements are costs related to your matter that are payable to third parties, such as Land Registry fees. We handle the payment of the disbursements on your behalf to ensure a smoother process.

These fees vary from property to property and can on occasion be significantly more than the ranges given above. We can give you an accurate figure once we have sight of your specific documents.

We would charge additional fees for the following:-

  • Redeeming a second or subsequent charge £30
  • Sale with a Help to Buy Scheme charge– additional cost of £100 + VAT
  • Sale of an apartment or flat – additional cost of £100 + VAT

Guidance

How long will my house sale take?

How long it will take from you accepting the offer on your house to you completing your house sale will depend on a number of factors. The average process takes between 8-12 weeks. It can be quicker or slower, depending on the parties in the chain.

Stages of the process

The precise stages involved in the sale of a residential property vary according to the circumstances. However, below we have suggested some key stages that you may wish to include:

  • Take your instructions and give you initial advice
  • Investigating the title to the property, to include:

(i) preparing a sale contract and forwarding protocol and title documents for the property to the buyer’s solicitor;

(ii) answering pre-contract enquiries raised by your buyer;

  • Negotiating a transfer document;
  • Advising you in respect of your mortgage/s redemption;
  • Proceeding to exchange of contracts and then completion of the sale;
  • Transferring redemption funds by telegraphic transfer to the lender
  • Forwarding the deeds and documents to the buyer’s solicitor on completion of your sale

If you would like any further information, please do not hesitate to contact the office.