Regulatory Information

Regulatory Information

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Terms and Conditions

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Reporting problems

If you have any problems in accessing our website, please let us know by contacting 0161 214 5300 or emailing us on reception@temperleytaylor.co.uk

Terms and conditions

By using this website, you are agreeing to the terms and conditions of use as set out below.

Regulation

This website is provided by Temperley Taylor LLP a limited liability partnership registered in England and Wales with number OC338099. A list of members is available for inspection at the registered office Durham House, Warwick Court, Park Road, Middleton, Manchester M24 1AE together with a list of those non-members who are referred to as partners

Temperley Taylor LLP is regulated by the by the Solicitors Regulation Authority Identification No. 489422

VAT Registration number: 146 6880 36

Professional Indemnity Insurance Details

We maintain compulsory professional indemnity insurance of a minimum of £ 3 million each and every claim with Allianz Insurance Limited who may be contacted on telephone number 0121 200 3003 and the policy is issued in England and Wales. Our policy number is GBF010731180

Disclaimer: Website Content

This website is for general guidance and to advise our clients and potential clients of the services that Temperley Taylor provide. It is not intended to replace and legal advice that you will obtain from your own solicitor. Temperley Taylor do not guarantee that the content of this website is legally correct and please contact a member of Temperley Taylor for specific legal advice.

You may not copy or use any information on this website for personal or commercial purposes. The site is owned by Temperley Taylor and you cannot use any information contained in this website without our express permission. You have no entitlement to change any of the material in the website without express permission from Temperley

Please note that Temperley Taylor do not accept any liability for the contents of this website; nor for any loss or damage unless caused by our negligence.

Complaints

We aim to provide the best service to all our clients. If you have any concerns about the way your matter is being handled, then please try to resolve these with the member of staff that you are dealing with.

If you are unable to do this then please notify our complaints partner, Alan Cryne by email on reception@temperleytaylor.co.uk

If you are not satisfied with the way we have dealt with your complaint you are entitled to contact the legal ombudsman; though they will not investigate your complaint unless you have provided the firm with the opportunity to resolve your complaint

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you are unable to resolve your complaint with us; or have any concerns about the way we have dealt with your matter, you are entitled to contact the Solicitors Regulation Authority

https://www.sra.org.uk/consumers/information-and-advice/

Privacy & Data Protection

Temperley Taylor LLP is registered with the Information Commissioner’s Office Registration Number:  00012886895

Privacy Policy and Disclaimer

We take the privacy and confidentiality of our clients, potential clients, ex-clients seriously.

This Privacy Policy explains the type of information we collect, why we collect it, and how we use it.

We may use your personal information:

  • To contact you to discuss your enquiry using the contact details provided by you in our enquiry forms, claim forms or by email;
  • to perform any contract we have with you and to pursue your legal matter
  • to comply with legal and regulatory obligations;
  • for legitimate business purposes; or

•to contact you to tell you about updates, products or services that may be of interest to you, provided by us or other members of Temperley Taylor

We collect and process your personal information to provide you with the service you have instructed us on.  The personal information you supply to us about your claim may include: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage, injury or loss suffered by you, National Insurance number, employment and GP details including records held by your employer and GP.

Most of this information will have been provided by you, however there may be instances where it comes from other sources or third parties such as an employer or GP. Your personal data will be held in electronic and/or manual fo use your personal information for the following purposes:

  1. the provision of legal services;
  2. the administration and management of your matter including conflict checking and billing;
  3. business purposes associated with the operating of Temperley Taylor such as client satisfaction surveys and auditing;
  4. to comply with any laws or regulations.

We may need to communicate your personal information to other individuals or organisations to facilitate your claim. For example, if we commission a medical expert for the purpose of obtaining medical reports or acting as expert witnesses;

In facilitating your claim, we may also transfer your information to third parties providing us with support and administrative services associated with the operating of a law firm. Your details will be processed in each case in strict confidence and we will take all reasonable steps to ensure that any third party have excellent security measures.

If after providing us with your personal information it becomes apparent we are unable to offer our legal services to you, with your consent we may pass your details to another company who may be able to assist you.

You can always ask us :

  • to access your personal information held in our records, whether electronically or manually;
  • to correct or update any personal information that is incorrect;
  • to ask us to delete your personal information. We can only do this if it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process your personal information;
  • to receive the personal information we hold about you in a portable format, however this need only be provided in limited circumstances where the processing has been done by automated means; and
  • to ask us to stop processing your personal information in certain circumstances though this may mean that we can no longer act for you

You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information.

Alan Cryne is the partner with responsibility for data protection and any requests for information should be made to him by email

Security of your information

As communication by the internet or email is not completely secure we cannot guarantee the security of your information but we do manage the risk to the best of our ability.

Links

Where our site contains links to other sites and resources provided by third parties these are provided for your information and we cannot guarantee the security of them.  We will only be responsible for any loss or damage caused by our negligence.

Cybercrime, Frauds Scams & Banking Security

When sending money to Temperley Taylor, please make sure you use our correct bank details. We will not change our bank details without notifying you of this by email.  If you are asked to send money to an alternative account and you have not been notified by us in writing  pleased notify us immediately.